When the NYPL migrated its website to a Drupal platform, more staff members became responsible for managing website content. This change necessitated training, guidance, and support. I worked closely with members of NYPL’s Digital Strategy team to develop a collection of resource materials, deliver in-person trainings, and communicate best practices for content development and metrics collection.  

During the summertime, the New York Transit Museum welcomes hundreds of kids in camp groups every day. Groups progress through a series of educational programs and, when one group is running late, all others can be negatively affected. To address this problem, I developed staggered scheduling for the educators leading the programs. With this new best practice, no matter how late the arrival, the group received the full slate of programs.

When a latent procurement procedure was put back into effect, it impacted the way the Public Programs division at the NYPL hired talent. To foster a better understanding of the procedures and the needs on both sides, I created a set of visual tools. This guide and accompanying conversations encouraged compromise and became a best practices resource.