Translate Ideas
One objective of the Education, Programs, and Exhibitions Department at the New York Public Library was to expand the reach of major exhibitions by delivering public programs and educational initiatives built around exhibition themes. In order to accomplish this, I worked with Exhibition staff and curators to understand the content, then with Programs and Education staff to communicate out the main ideas. I also served as a sounding board for those developing programs to ensure content alignment.
Liaise with Clients & Consultants
In 2011, the New York Public Library celebrated the centennial of its landmark 42nd Street building. A festival of high-profile events was held to mark the occasion. As the project manager, I regularly met with internal departments, such as Development and Marketing, as well as external clients, such as the exhibition design firm, photographers, performers, and game designers. I helped to ensure that the needs and expectations of all parties were communicated consistently.
Use a Variety of Tools
Good communication requires adaptability. Everyone has his or her own preference for how to receive information and, as a project manager, it is my responsibility to identify these differences and modify my communication style. Whether its email or phone, bullets or paragraphs, Basecamp or Google Docs, I provide information in the way best suited to each individual.